Privacy Policy

Privacy Policy

Last Updated: 04/01/2025

The Children's Museum in Oak Lawn ("we," "our," "us") is committed to protecting the privacy of our visitors, members, donors, and website users. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with applicable privacy laws and regulations as of 2025.

Information We Collect

We collect different types of personal information depending on how you interact with us:

Information You Provide

When you purchase tickets, memberships, or donate, we collect your name, email, phone number, billing address, and payment details.
When you subscribe to our email list, we collect your email address and name through Constant Contact.
If you contact us for customer service, we collect relevant details to assist you.

Automatically Collected Information

We use Google Analytics to track website traffic and visitor behavior. This may include IP address, device type, browser type, time spent on pages, and referral sources.
We use cookies and tracking technologies to enhance user experience and analyze site activity.

Payment Information

The Children's Museum in Oak Lawn does not store credit card information. Payments are securely processed through The Assistant Manager.

How We Use Your Information

We use personal information to:

Process payments for ticket purchases, memberships, and donations.
Provide customer support and respond to inquiries.
Send museum updates, event invitations, and marketing communications via Constant Contact (you may opt-out at any time).
Improve our website experience through Google Analytics tracking.
Maintain security and comply with legal obligations.

Sharing of Personal Information

We do not sell or transfer personal information to third parties except to conduct necessary museum operations. This includes:

Payment processing through The Assistant Manager.
Email marketing through Constant Contact.
Website hosting and services through Wix.
Website analytics through Google Analytics.

We may also disclose personal information if required by law or to protect the rights and safety of the museum and its visitors.

Children's Privacy

The Children's Museum in Oak Lawn is a family-friendly institution, and while we do not collect personal information from children under 13, we encourage parents to supervise their children's online activity. If you believe a child has provided personal information, please contact us to request deletion.

Photo & Video Release

By visiting the museum, you acknowledge that photos and videos may be taken in the museum’s exhibits and event spaces. These images may be used for museum promotions, social media, and educational purposes.

If you prefer that you or your child not be photographed, please inform a staff member upon arrival. No compensation will be provided for the use of images captured in the museum.

Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure.

Cookies & Tracking Technologies

We use cookies to improve website performance and personalize visitor experiences. You may disable cookies in your browser settings, but this may affect functionality.
To opt out of Google Analytics tracking, visit: Google Analytics Opt-Out.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal data, including:

The right to access, update, or delete your personal information.
The right to opt out of marketing communications at any time.
The right to request details about the personal data we collect.

To exercise these rights, contact us at info@cmoaklawn.org or (708) 423-6709 ext. 204.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in museum operations, legal requirements, or privacy best practices. Updates will be posted on this page with a revised date.

Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:
Children’s Museum in Oak Lawn
5100 Museum Drive
Oak Lawn, Illinois 60453

(708) 423-6709